Help Centre

We are currently processing applications in around 5 days from start to finish.

If you've applied, please use these steps before getting in touch!

We’ve invested in automated tools to help speed up document verification and confirmation from your accommodation provider. There are three components to an application.

Your Details

Make sure you've given us all details and documents and that your dashboard shows all information is complete Then pay the £10 fee

Co-Signer

Your co-signer will also need to complete ID verification and answer some questions

Accommodation

Finally, the accommodation provider will need to confirm details their end and agree to the contract

We use email, SMS and a dashboard to keep you informed!

Look at your dashboard - have you completed all the steps and paid the application fee?
Has your co-signer completed their steps?
If you and your co-signer have done everything you'll receive an SMS to say it's with the accommodation provider - you'll also see this in red at the top of your dashboard - If you can't see this, look through the dashboard to see what else you need to complete
If your application is with your accommodation provider, call them and ask them to complete the required steps to complete with us
If you need to move in within 3 working days you might want to use our fast track service

Knowledge Base

Visit our Knowledge Base for in-depth information around everything we have to offer and how it works.

Live Chat

Live chat is evolving all the time with knowledge, application onboarding and more. You can also talk to one of our team directly to help with any questions you might have.