Moving out, living independently, managing finances and trying to juggle your studies – student life is a mixture of excitement and stress.
At Housing Hand, we understand that juggle. And it’s our mission to do everything in our power to minimise the stress of renting and provide more support for tenants.
So, on that note, we’re proud to announce the launch of a brand new partnership with HealthHero, in association with Gallagher UK, giving every Housing Hand customer access to 24/7 GP and mental health support throughout their tenancy.
This service is available for all Housing Hand guarantor customers, so whether you’re adjusting to life in a new city or a new country, we’ve got your back!
Here’s a little more information about the service:
What is the new GP & wellbeing service?
As part of our mission to make renting safer and less stressful, this new service, available for free to all Housing Hand guarantor customers, will offer:
- 24/7 access to a UK-based virtual GP
- Confidential mental health support and counselling
- Wellbeing check-ins and stress management resources
- Advice for minor illnesses, prescriptions, and referrals
- Legal support and debt management
The best part is that you can access it from wherever you are – at uni, at work, in your accommodation, or even during the holidays.
Why did we launch this service?
We know from talking to our tenants every day just how much physical and mental health can impact your ability to feel safe, secure and supported. This is multiplied tenfold when living away from home.
And for international tenants, navigating the UK healthcare system can be confusing with long wait times and language barriers, or uncertainty about where to turn.
With this new partnership, we hope we can remove those barriers by offering fast, friendly, and professional support at your fingertips!
Who is the service for?
This service is available to all Housing Hand tenants. It doesn’t matter whether you’re studying full-time, working part-time, or navigating the UK rental market as an international professional.
Students from Manchester or Mumbai, London or Lagos, this support is designed for you all.
How does it work?
Once you’ve signed up with Housing Hand, you’ll automatically get access to the GP and wellbeing support platform. Here’s how you can start accessing the service right away:
- Log in to your Housing Hand portal
- Once in the portal, you will be provided with a link and password to set up an account
- Access the service from your phone, tablet or laptop
- Book same-day appointments or receive support on demand
- Speak to a qualified GP or mental health professional in minutes
It doesn’t matter if you need medication for a sore throat, need advice for anxiety, or just want someone to talk to – you won’t have to wait weeks for help.
When can I use it?
The UK uses the British Pound Sterling (GBP). Most places accept contactless card payments, but it’s worth bWhenever you need it! This is a 24/7 service – and we mean that.
Book an appointment at 3 pm or 3 am, on weekends, during bank holidays, or while travelling. It’s tailored to the unpredictable nature of student life. We know that colds, stress, or mental health struggles don’t follow a 9 – 5 schedule.
Is it confidential?
Absolutely.
Your health and wellbeing are personal, and we take that seriously. All services are 100% confidential and run by qualified UK-based professionals. Nothing is shared with your landlord, university, or flatmates.
What kind of support can I get?
Here’s what tenants might typically use the service for:
- Getting help with anxiety, stress or low mood
- Prescription refills or minor health concerns
- Speaking to someone when you feel overwhelmed
- Questions about your health and wellbeing you may not feel comfortable asking in person
You can even use the service for long-term wellbeing management, like building healthy habits, setting boundaries, or improving sleep.
Where can I get more info?
Check out our dedicated FAQ and help centre here for full details. Here, you can find guidance on:
- Logging into the platform
- What to expect from a consultation
- How to access mental health resources
Wellbeing has never been more important. With rising rents, increasing academic or workplace pressures, and many living away from families and support systems, it’s essential to have trusted services and support for tenants in place.
By offering GP and wellbeing services, we’re helping you feel safer, more supported, and better prepared to succeed.
